Delete your account

You can delete your Fluvi account whenever you want, in the app or by writing to us. Here is how, and what happens to your data and your credits.

In the app

1. Open Fluvi and go to Profile.
2. Tap Delete my account. The app shows you what is deleted and what is kept.
3. Confirm it is you: with your password or, if you signed in with Google, by choosing your Google account again.
4. Type the word DELETE and tap Delete my account.

This cannot be undone.

If you no longer have the app

Write to hola@fluvi.fit from your account's email, with the subject Delete my account. We write back to confirm it is you and delete the account within the deadlines in section 7 of the Privacy policy.

What you lose

• Your unused credits. Credits you bought and did not use are lost with the account. If you want to use them, do it before deleting it.
• Your pending bookings. They are cancelled when the account is deleted.
• Your company's credits. The ones you did not use go back to your company.

What is deleted

• Your access: your email and password, or the link to your Google account.
• What you wrote to the coach, your goals, your starting point and your preferences.
• The text of your reviews.
• Your notifications and the permission to send alerts to your phone.

What is kept, with nothing that identifies you

• The record of your bookings and your credits, because accounting law requires us to keep it. It stays linked to an identifier without your email or your name.
• The rating of your reviews, without your name and without the text.
• The proof of your authorizations, to show that you gave them and when.

Backups and providers

Deleted data may remain in database backups until they are replaced. Whatever was already sent to a provider, such as a message to the coach, is kept according to that provider's policy. The details are in section 6 of the Privacy policy.