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Credits are how you pay in Fluvi. You add them whenever you want in the app, with Add credits, with no plans or monthly fees. Each class costs a number of credits that you see before booking, and the same class can cost a different amount depending on the day and time.

In Credits, which you open from Today or Profile, you see how many you have available and how many are set aside for bookings you have not used yet.

To book: in Explore you choose the place and the class, check the cost and confirm. The credits for the class are set aside until you go.

To get in: when you arrive, open your check-in with the button in the middle of the bar. The place scans your QR code; if they cannot scan it, you read them the code. You can check in from 30 minutes before the class.

To cancel: open the booking and tap Cancel booking. The app tells you what happens to your credits before you confirm:

• Up to 12 hours before the class: no charge. All your credits come back.
• With less than 12 hours to go: 50 % of the cost of the class is retained, rounded in your favor. The rest goes back to your balance.
• If the place cancels the class: we give everything back.

If you do not check in, the booking is marked Missed and you lose the credits for that class. The place waits for you 10 minutes after the start time for classes shorter than one hour, and 15 minutes for classes of one hour or more.

If you know you will not make it, cancel: with 12 hours or more of notice you lose nothing.

If your company gives you credits, you see them in the app and accept them with Accept and use. From then on, Credits shows them apart from your own, with their expiry date.

• When you book, you pay with your company's credits first, if they cover the whole class. If you have credits from several companies, the ones that expire first are used. If they do not cover it, the class is paid with your own credits. Each class is paid from a single source, and the app tells you which one before you confirm.
• If you cancel a class paid with your company's credits, they go back to your credits from that company, under the same cancellation rules.
• Your company only sees totals for its team, never which class you go to or when.

In the app, go to Profile and tap Delete my account. If you no longer have the app, write to hola@fluvi.fit from your account's email. What is deleted, what is kept and what is lost is explained in Delete your account.